A phone is ready for a travel eSIM when it supports eSIM, the regional model includes the feature and the device is carrier-unlocked. The commercial model name alone is not always enough, so check the settings and exact model number before purchasing a plan.
Three-step compatibility check
- Look for the option to add an eSIM. On iPhone, open Settings > Cellular. On Android, it is usually under Network & Internet, Connections or SIM Manager.
- Confirm the model and sales region. Two phones with similar names can have different eSIM capabilities depending on where they were sold.
- Check the carrier lock. A phone can support eSIM but still reject another provider’s line when it is locked.
Seeing “Add eSIM,” “Add Cellular Plan” or similar wording is a useful sign. The most reliable confirmation is still the manufacturer or carrier documentation for your exact model number.
How to check an iPhone
- Open Settings > General > About.
- Find the model number and the carrier-lock section.
- Return to Settings > Cellular and look for an option to add an eSIM.
Some iPhone variants sold in specific markets differ from Canadian versions. Do not rely only on the generation name. See our iPhone eSIM compatibility guide for more details.
How to check a Samsung Galaxy phone
- Open Settings > Connections > SIM Manager.
- Look for an Add eSIM command.
- Under About phone, note the exact model number and compare it with Samsung information for your region.
Support can vary within one Galaxy family and by sales country. A general model list therefore does not replace checking the phone itself.
How to check a Google Pixel or another Android phone
On Pixel, the option is generally under Settings > Network & Internet > SIMs. On other Android devices, search the settings for “eSIM,” “Add SIM” or “SIM Manager,” then confirm the exact model number with the manufacturer.
How to verify that the phone is unlocked
An eSIM option does not guarantee that the device accepts another provider. On iPhone, carrier-lock status normally appears under Settings > General > About. On Android, the location varies, and your current carrier can confirm the status. Ask the carrier to unlock the phone before buying a travel eSIM if needed.
eSIM compatibility and dual SIM
A compatible phone can often keep the usual line and use a VoyageSIM eSIM for data. While abroad, select the eSIM as the mobile-data line and turn off data roaming on the primary line. Calls and texts on the regular carrier can still generate charges.
Common mistakes to avoid
- Buying based on the marketing name without checking the exact model number.
- Confusing eSIM support with carrier-unlocked status.
- Deleting an installed eSIM profile before contacting support.
- Waiting until arrival to install without reliable Wi-Fi.
- Selecting the wrong line for mobile data at the destination.
Before buying a VoyageSIM plan
Complete the three checks—eSIM support, regional variant and carrier lock—then choose a plan for your destination. You can follow our step-by-step guides to install an eSIM on iPhone or Android.
Frequently asked questions
Is every 5G phone eSIM-compatible?
No. 5G describes a network connection, while eSIM is a separate hardware and software capability.
Is every unlocked phone eSIM-compatible?
No. Unlocked status allows other providers, but the device must also include eSIM support.
Can a tablet or smartwatch use a VoyageSIM eSIM?
It depends on the device and plan. Some profiles designed for phones do not work on watches. Check the plan page and manufacturer compatibility information.
What should I do if I cannot find the eSIM option?
Update the operating system, search for “eSIM” in settings, confirm the model number with the manufacturer and verify the lock status with the carrier. Do not purchase until those points are confirmed.