Refund policy

Voyagesim.ca Return and Refund Policy Effective Date: September 7, 2025 At Voyagesim.ca, your satisfaction is our priority. Here are our terms and conditions regarding returns and refunds for our eSIM packages. 1. Nature of the Product eSIM packages sold on Voyagesim.ca are digital products, delivered instantly via email as a QR code or through online activation. Due to their nature, they cannot be returned or exchanged once delivered. 2. Refund Conditions A refund may be considered in the following cases: A proven technical error preventing the activation or use of the eSIM, which cannot be resolved by our support team. A duplicate order or a clear billing error. Non-receipt of the QR code after purchase, despite our verification and assistance efforts. 3. Procedure for Requesting a Refund For any request, please contact our customer service within 7 days of the purchase date at the following address: Email: info@voyagesim.ca Please include the following information in your message: Order number or invoice number A clear description of the problem encountered Any supporting evidence (screenshots, error messages) We will respond within 48 business hours. 4. Cases Where a Refund Is Not Possible If the eSIM has been successfully activated, even partially. If the request is made more than 7 days after the purchase. For any reason other than those listed in section 2. 5. Alternative Solution In some cases, we may offer a replacement or a credit for a future purchase instead of a refund. 6. Policy Changes This policy may be updated at any time. The effective date will be updated accordingly. 7. Contact For any questions regarding this policy, please contact us: Email: info@voyagesim.ca