How to Install an eSIM on iPhone: VoyageSIM Guide

IPHONE GUIDE · VOYAGESIM

Your eSIM on iPhone, made simple.

Install your eSIM from your VoyageSIM email, then choose the right settings at your destination. You can also use the QR code if needed.

Install from your emailData-only plansHuman support from Québec ⚜

A ready-to-go iPhoneCheck that your phone supports eSIM and is unlocked.

A stable Wi-Fi connectionConnect to the Internet to download your eSIM.

Your VoyageSIM emailKeep your installation link, QR code and plan conditions handy.

01 · INSTALL YOUR ESIM

One button in your email.

On a compatible iPhone running iOS 17.4 or later, the installation link lets you add your eSIM without scanning a QR code.

Open your VoyageSIM delivery email.Use the iPhone where you want to install this eSIM.
Tap “Install my eSIM”.Open the installation link provided in your email.
Confirm on your iPhone.Allow the eSIM to be added, then follow the on-screen instructions. If possible, label the line “VoyageSIM”.

Prefer to use your QR code?

Display the QR code on another screen, then open Settings → Cellular (or Mobile Data) → Add eSIM → Use QR Code. Scan the code and follow the instructions.

The QR code is on the same iPhone?

With iOS 17.4 or later, touching and holding the QR code may offer “Add eSIM” in a compatible app. If that option does not appear, use your email link or display the QR code on another screen.

The link or QR code is not working?

Check your Wi-Fi connection. If manual installation details were provided, select “Enter Details Manually” and copy them exactly. Otherwise, contact us with your order number.

Illustrated guide to installing a VoyageSIM eSIM from an email on iPhone. — Illustrative screens. Labels and buttons may vary by iOS version and email. Tap the image to enlarge it.

02 · AT YOUR DESTINATION

Choose VoyageSIM for mobile data.

Once you are in a destination covered by your plan, check these settings under Cellular or Mobile Data.

Turn on your VoyageSIM line.Open the line for your travel eSIM and turn it on.
Choose VoyageSIM for cellular data.Turn off cellular data switching between your lines.
Check roaming on each line.Turn it on for VoyageSIM if your plan requires it. Turn it off for your usual line.
Test your connection.Turn off Wi-Fi and open a webpage. If needed, toggle Airplane Mode or restart your iPhone.

Illustrated guide to cellular data and roaming settings for VoyageSIM on iPhone. — Illustrative screens. Labels and buttons may vary by iOS version and email. Tap the image to enlarge it.

More help: install with one phone · prepare your eSIM before departure.

Your questions, answered.

Can I install my eSIM before departure?

Often, yes. However, validity may start at installation or upon connecting to a covered network, depending on the plan. Check the conditions you received first.

Does my phone number change?

Your VoyageSIM eSIM is data-only and does not automatically replace your usual number. Apps such as WhatsApp can keep using your existing account.

Why do I have no Internet connection?

Check that your destination is covered, your plan is valid and has data remaining, and VoyageSIM is selected for cellular data. Follow any roaming and APN instructions provided. Contact us if the problem continues.

Should I delete the eSIM and try again?

No. Do not delete your eSIM to troubleshoot: reinstalling it may not be possible. Keep it on your iPhone and contact our support team.

I bought two eSIMs. How do I install them?

Use the link or QR code for each eSIM on the phone of its user. Do not reuse one code for two people. If an eSIM is missing, contact us with your order number.

Real people in Québec, here to help.

Send your order number, destination and iPhone model. Our team provides support in French and English.

Email VoyageSIM ↗

Data-only plans, without traditional calls or SMS. Always follow the instructions for your specific plan.

Have an iPhone Air? This model is eSIM-only. Read our iPhone Air travel eSIM guide for dual-line setup and roaming tips.